Service framework

Service levels built around operational impact.

These are proposed pilot targets, not a contractual promise. Final coverage hours, exclusions and remedies must be agreed in the order form.

PriorityDefinitionTarget responseCommunication

CriticalPlatform unavailable or core transaction blocked30 min acknowledgementContinuous until stabilised

HighMaterial workflow degraded4 business hoursDaily update

StandardNon-blocking defect or request1 business dayAs agreed

Measurement

Availability excludes scheduled maintenance, customer-side connectivity, unsupported integrations and force majeure. Incident clocks pause while required customer information is unavailable.

Choose your starting point

Turn one local opportunity into a measurable pilot.

Tell us your role, city, category, store target, budget range and preferred launch timing. The right operating team reviews the request before a sales call.

No sensitive documentsCity-fit reviewClear next step

I represent a brandPlan a measurable shelf pilot I am a distributorGrow a verified local network I run retail storesExplore shelf income with clear terms Start the detailed enquiryA short form to help us assess fit